The photo was quickly forgotten in the rush of music students coming and going through the day, but later that night after noticing a tweet about the Create Festival, she noticed the T-CAT team had followed the AAC on Twitter and looked them up on the Ashford Borough Council website. T-Cat stands for Town Centre Action Team.
Upon realising the council had put a personal touch on their town centre complaints department, she sent a tweet about the damage to the walkway and they promptly replied.
@AshfordArts Hi! Just seen the damage and have reported to KCC Highways. Thanks for letting us know!
— T-CAT (@TCATashford) July 27, 2016
Now that’s a fantastic result! Good idea to make getting in touch with the council for things like broken concrete to gum on the ground, only a tweet away… just a tweet away…
This is information found on their website:
Anyone can flag up a problem or task to T-CAT, including sending pictures, using any of the following methods:
- Email details of the issue (what and where it is) to email@example.com
- Call the team on 01233 331111
- Tweet us @ashfordcouncil using the #tcatashford
T-CAT will cover the town centre and surrounding roads, including Canterbury Road (to Simone Weil Avenue), Mace Lane, around Ashford International station, Romney Marsh Road (to Newtown roundabout) Elwick Road, West Street and New Street and Magazine Road.
The team cannot carry out work on privately owned land or property, but staff will endeavour to contact the relevant owners if action is required. Any problems that are out of their coverage area, or beyond their capacity, will be flagged up to the relevant parties and partner organisations.
Holding an event in the town centre?
Let T-CAT know and we can ensure the area is clean and tidy for you
Things seem to be looking up for Ashford town centre.